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    FAQ - Frequently Asked Questions

    Shipping/Returns

    We ship worldwide. We are offering free shipping in the U.S. (domestic orders). 

    If for any reason you are not completely satisfied with your purchase, you return your item(s) within 30 days of purchase. Sale items are final sale.

    If you need to modify your order, please contact us within an hour of placing it. We'll do our best to help with your order, but if it has been shipped out already, it can not be modified.

    Product Information

    All jewelry and accessories are made in-house by our team in Brazil and imported from there to the United States. 

    Through our procurement and polishing division we are subject to rigorous requirements which set out the detailed standards that we are required to adhere to in order to maintain our status. Among other requirements there is a focus on supply chain management, provenance claims, child and forced labour and ethical standards generally. 

    For all repair inquiries, please email us. Please include your name, proof of purchase, and a description and photo of the damage to help us provide you with an accurate repair quote.

    We must receive the original jewelry in case a repair is possible to be made.

    Warranty

    Yes, we are offering a 1-year warranty in all items purchased in our store.

    You are receiving a high quality product but also we want to make sure you will be covered for issues you may find related to the durability of our metal or our gemstones. 

    You just need to email us at info@jewelrybyrio.com with your request in case you have an issue with your Rio Jewelry.

    Please note that we are not responsible for lost or damaged jewelry after delivery has been accepted.

    Product Care

    - Never clean your jewelry with harsh chemicals as this can lead to corrosion on your settings.

    - Keep It Dry. The fastest way to tarnish your jewelry is by contact with moisture and liquids.

    Your jewelry is delicate. You should always remove your jewelry when working with your hands or engaging in activities that involve chemicals or abrasives. Take off your jewelry before any of the following:

    - Swimming in water that has been treated with chlorine

    - Cleaning your home

    - Working in the garden

    - Playing sports, especially contact sports